Loving, reliable in‑home cat care in London

Last updated: 01.09.2025

Bookings & Payment. No deposit required. Your booking is confirmed once we confirm availability in writing. Full payment is due 24 hours before the first visit (or immediately for bookings starting within 48 hours). Bank holidays & peak dates carry a 20% surcharge. Prices shown are indicative and confirmed in your quote.

Changes & Cancellations.
7+ days before the first visit: free (full refund / no charge).
24 hours–6 days before: 20% cancellation fee (we refund 80%; if not yet paid, we invoice 20%).
Less than 24 hours before: 50% cancellation fee (we refund 50%; if not yet paid, we invoice 50%).
After the booking begins, completed visits are non-refundable; remaining days are refunded per the same rule above (20% if ≥24h; 50% if <24h).
Peak/bank-holiday surcharges are non-refundable once applied. Missed access may be charged as a completed visit.

Keys & Access. Keys are stored securely off-site with coded tags (no addresses). Key pick-up/return is included (no fee). You are responsible for accurate access info (codes, fobs). We can hold keys securely for future bookings if you prefer.

Pet Health & Emergencies. You authorise us to seek veterinary care if needed; we will use your nominated vet where possible. You are liable for veterinary costs. You can pre-authorise emergency vet care here.

Medication. We administer basic meds as instructed by you/your vet. We’re not veterinarians and cannot administer injections unless expressly agreed.

Home Care. Light home care is included (plants, bins, blinds/lights). We can’t accept responsibility for property faults (plumbing, electrics, alarms) outside our control.

Photos & Updates. We send updates per visit. You grant us permission to take non-identifying photos of your pet (not your home) unless you opt out.

Liability. Public Liability insurance via Protectivity (Policy #444900301998). We’re not liable for pre-existing conditions or for damage caused by third parties with access to the premises.

Governing Law. England & Wales. Complaints welcome — email hello.chitcat@gmail.com.

Last updated: 01.09.2025

Who we are. ChitCat provides in-home cat sitting in London. Contact: hello.chitcat@gmail.com.

Data we collect.

• Personal information: Name, email, phone/WhatsApp number, postcode, pet details (e.g., routine, meds, preferences), dates, and booking information.
• Technical information: Simple technical data such as referrer, landing page, UTM tags, and data from reCAPTCHA for site security.
• Optional: If you choose to share, we may collect photos/videos of your cat(s) for updates or marketing purposes (with your consent).

Lawful bases for processing your data.

• Contractual necessity: Processing personal data (e.g., booking info, dates, pet details) is necessary to fulfill your contract with us for providing cat-sitting services.
• Legitimate interests: We process certain personal data, like technical information (e.g., cookies, reCAPTCHA data), to ensure security, provide a smooth website experience, and improve services.
• Consent: If you choose to share additional information (e.g., photos or videos of your pet), we process this with your explicit consent. You can withdraw consent at any time.

Who processes it (data processors).

• Formspree – delivers web form submissions to our inbox.
• Email & cloud provider – to receive/store your messages.
• WhatsApp – if you choose to message us there.
• Google reCAPTCHA – protects the contact form from spam.
• Cloudflare Web Analytics – cookie-free usage stats.

International transfers. Some providers may process data outside the UK/EEA using appropriate safeguards (e.g., Standard Contractual Clauses/UK Addendum).

Data Retention

We will retain your data for the following periods:

• Enquiries (no booking): Data is kept for up to 12 months after your enquiry. After this period, your data will be deleted.
• Bookings and invoices: We keep booking and payment data for up to 6 years for tax and insurance purposes.

If you wish to request deletion of your data before the retention periods end, please contact us directly.

Your rights & contact. You can request access, correction, deletion, restriction or portability of your data, and object to processing based on legitimate interests. Email hello.chitcat@gmail.com. You can also complain to the UK ICO.

Cookies & similar tech. We don’t use marketing cookies. The contact form uses Google reCAPTCHA which may set cookies; by using the form you agree to Google’s Privacy Policy and Terms. Cloudflare Web Analytics runs without cookies.